Go to the “My Account” drop-down menu, then click “Convenience Plan” to make the following changes:

• Change your plan payment method
• Skip your next delivery
• Change your processing date
• Change your quantity or product
• Change your shipping address

You can hold your monthly order for up to six months.

You can make changes to your shipment frequency by going to your “Convenience Plan” page or by contacting the Customer Care team at 800-363-1890 or email customercare@newunivera.com.

While you will always receive a “Convenience Plan” discount, individual product prices are always subject to change.

If you need to exchange a gift, you'll need to return the original item and place a new order. Gift recipients aren’t eligible for refunds. The item must be returned in the same condition in which it was received, as stated in our return policy.

Univera is confident in the effectiveness, safety, and quality control of our products, due to our ongoing commitment to our customers, Univera offers a 90-day Money-Back Guarantee. Univera products purchased from the website or via our Customer Care team may be returned within 90 days of purchase for a 100% refund, excluding return shipping and handling fees. All products returned require a copy of the original Univera invoice or packing slip and must conform to the terms of the Return Policy.

The shipping timeframe begins when you receive your shipping confirmation email.
Once your order has been fulfilled by Univera, fulfillment time per policy is 1-5 business days with most orders typically being fulfilled within 2-3 business days after the order has been placed.

Products shipped to Canada will be delivered within 1-7 business days, depending on the destination address.

All packages shipping to military addresses must go through USPS. Military addresses have APO or FPO as the city and AP, AA or AE as the state. If you want the order shipped via any other method, you must provide us with an address located off the base or military installment, within the USA or Canada. All military addresses have a zip code; however, there is no county information for a military address.

Currently, Univera cannot ship outside of the US, US Territories, and Canada.

Go to “Your Orders” to retrieve the tracking number and then contact one of the following shipping carriers:
FedEx Customer Service 1-800-463-3339
Click here for FedEx Tracking
US Postal Service Customer service 1-800-222-1811
Click here for US Postal Service Tracking
Canada Post 1-866.607-6301
Click here for Canada Post Tracking

You can request a replacement and an order with the same shipping speed that was used on your original item will be created.
You can also contact our Customer Care team directly at 800-363-1890 or email customercare@newunivera.com.

If an item is missing from your package, it may have been shipped separately.
If you received your package and an item is missing, go to “Your Orders” to see if your missing item is in another shipment.
If you still can't locate your item, contact us at 800-363-1890 or email customercare@newunivera.com.

If your tracking information shows that your package was delivered, but you can't find it within 48 hours of expected delivery, do the following:

• Verify the shipping address on “Your Orders” page.
• Look for a notice of attempted delivery.
• Look around the delivery location for your package.
• See if someone else accepted the delivery, unless you have health or safety concerns about doing so.
• Some packages travel through multiple carriers, so check your mailbox or wherever else you receive mail.
• Wait 48 hours. In rare cases, packages may say delivered up to 48 hours before arrival and some carriers may deliver until 10 pm.
• You can also contact our Customer Care team directly at 800-363-1890 or email customercare@newunivera.com.

Depending on which carrier’s website you’re on, you may see slight differences in the tracking information. Every carrier uses their own language to indicate shipment statuses.

Possible reasons:

• Sometimes, tracking information isn't available.
• The first package scan may be on arrival at a regional hub near the destination. This is common when shipping volume is high and packages are processed in bulk. Until this first scan, the carrier may not acknowledge receipt of the package.
• The first package scan may not be until delivery.
• The order is a gift and the giver selected the option for the recipient to provide their shipping address during the checkout process.
• If the estimated delivery date for your package has passed, and your tracking information hasn't changed, allow an additional day or two for the package to be delivered. Usually, packages arrive on or shortly after the estimated delivery date.

A package might be returned as undeliverable for several reasons:

• The carrier attempted delivery, but failed. Most of our carriers make more than one attempt to deliver a package. If they find that they can't successfully deliver your package, they'll return it to us.
• The recipient refused the delivery. A gift recipient who isn't expecting a gift may refuse a package if they believe it's being delivered to them by mistake. In this case, we'll refund the gift purchaser and let them know by email. If you want to place a new order for the gift, you may want to let the recipient know that a surprise is on the way.
• The address was illegible. In rare cases, address labels may become impossible to read in transit. If that happens, a carrier will return the package to us.
• The order is a gift and the giver selected the option for the recipient to provide their shipping address during the checkout process.
• The package was damaged in transit. If a package is damaged while it's on its way to you, the carrier may return it without attempting delivery.
• When the carrier returns an undeliverable package to us, we'll issue a full refund.
• We can't re-ship orders that carriers return to us as undeliverable. If you still want to purchase items that were undeliverable, place a new order on our website.

If you suspect your order can't be delivered as addressed, and you haven't received confirmation of its return or refund four weeks after from the estimated delivery date, contact our Customer Care team at 800-363-1890 or email customercare@newunivera.com.

Most packages arrive on time. However, orders sometimes show up after the estimated delivery date.
Possible reasons for late delivery include the following:

• Incorrect address
• Missing apartment, building, floor, or unit number
• Severe weather conditions
• International customs procedures

The recommended actions are:

• Confirm estimated delivery date and address in “Your Orders.”
• Check payment processing in “Your Orders.”
• Wait 48 hours to allow for unexpected delays.
• Occasionally, packages are returned to us as undeliverable.
• Contact the shipping carriers.

Once your order has been fulfilled and shipped, you will receive an email from Univera containing your tracking information. Take this tracking number and place it in the FedEx Tracking (https://parcelsapp.com/en/tracking) system to see updates on your shipment and delivery date.

In the Aloe Select, the active Aloe per serving is 340 mg and in the Aloe Select Mango, the active Aloe is 400 mg.

So long as the bottle is not opened and the seal is not broken, then the product is generally still safe to consume. Aloe Select is manufactured under some processes that involve heating, and contains an anti-microbial ingredient to inhibit the growth of mold. However, if you receive a bottle that tastes “off” after sitting in the sun, please contact our Customer Care team at 800-363-1890 or email customercare@newunivera.com for further assistance.

Univera chooses to use soft gels for some products as they are easier to digest and studies have suggested they tend to work faster. However, soft gels are susceptible to environmental factors such as temperature and humidity and may not hold their shape in extreme conditions.

Yes, Univera uses third-party testing on every product batch to confirm claimed constituents levels are at the levels depicted on the label at an absolute minimum.

For our customers, shipping is free on all orders equal to or higher than $90 (after including the Discounts). For orders below $90, shipping is charged at a flat rate dependent on the weight and distance per order with ground shipping. We do offer express shipping if you want to receive your products sooner. We do allow you to pick up your orders from our warehouse in Delta, BC. Most orders are ready for pick-up within 72 hours (about 3 days) after your order has been processed.

You can find the steps to managing your plan in the "Subscription Plan" page, found under "About Univera" on the navigation menu.